Author: Hendrik Eppinga
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Create Reward Pools
This article describes how reward pools can be created. A reward pool can be used to offer respondents an incentive, even when the chances of winning are relatively small, such as 1 in 100. The creation of a reward pool… Read more →
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Manage Reward pools
The Manage Reward Pools tab displays a table with all reward pools for the selected project. In addition to information on how many rewards have been claimed, each reward pool can also be adjusted, retired, or deleted. The table below… Read more →
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Table with projects
This article describes the columns in the table and the actions available for each project, such as editing the questionnaire, opening a project, and more. Table columns The table below provides an overview of the columns in the Projects table.… Read more →
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Internal/external users
There are two types of users: internal and external. Internal users have access to various parts of the system, while external users have limited access and can only view the Response Overview section. The following sections provide an overview of… Read more →
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Portal actions
Several buttons are located below the Projects table, allowing users to export projects and access other actions. This article provides a description of each button. Buttons The buttons are listed and described in the table below. Option Description Add project… Read more →
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User dashboard
The User Dashboard presents the modules available to external users. At present, it provides access to the Response Overview and the user’s profile page. This section of the system is still under development, and additional features will be added in… Read more →
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Reopen
To reopen a previously completed start code, enter the start code or sampling group in the search field, locate the desired start code in the table. Then click the reopen icon to make the survey accessible again. The start code/sample… Read more →
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Unsubscribe
Start codes can be unsubscribed so that the respondent will no longer receive emails from the connected project in the future. Unsubscribing can be done on this page (with reason: helpdesk) or via the unsubscribe page, where a reason can… Read more →
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Rewards
If a respondent has forgotten their reward codes, the help desk can easily retrieve them by entering the respondent’s start code into the system. The search is performed across the entire database, so the results will also display the associated… Read more →
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Bouncers
Occasionally, emails are bounced when they cannot be delivered to the intended recipient. These bounced addresses are automatically stored in the system, and emails are no longer sent to them to prevent repeated delivery failures. Sometimes a bounce is temporary… Read more →