Author: Hendrik Eppinga
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Non-response overview
This tab provides an overview of the scanned non-responses. Unlike scanned responses, this overview is informational only and entries cannot be edited. Note: The values Response closed, Do not contact, Not in population can be configured in the Sample Statuses… Read more →
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AI question
An AI question can be used to create a more personalised and relevant survey experience. The question is generated based on an earlier answer, allowing the survey to adapt to the respondent’s input. To add an AI question, select the… Read more →
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Release notes
The release notes provide an overview of updates, and fixes to the questionnaire software. Desan delivers several major updates each year, in addition to smaller maintenance releases. This document is intended to keep users informed about recent changes and new… Read more →
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Troubleshooting
This article provides guidance on troubleshooting common issues within the questionnaire software. It outlines typical problems, possible causes, and suggested solutions to help resolve issues efficiently. The aim is to support users in identifying and addressing errors, ensuring the questionnaire… Read more →
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Approach logs
This overview displays the generated email and SMS logs, along with the number of entries for each. Each time a group of respondents is approached—either by email or SMS—a new entry is added to the table. The table below describes… Read more →
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Jobs management
Jobs in the system are used, for example, to synchronize data between databases. In-depth knowledge of the software is recommended when making changes to these jobs, and access to this section is therefore restricted to Administrators. The details of this… Read more →