To reopen a previously completed start code, enter the start code or sampling group in the search field, locate the desired start code in the table. Then click the reopen…

Start codes can be unsubscribed so that the respondent will no longer receive emails from the connected project in the future. Unsubscribing can be done on this page (with reason:…

If a respondent has forgotten their reward codes, the help desk can easily retrieve them by entering the respondent’s start code into the system. The search is performed across the…

Occasionally, emails are bounced when they cannot be delivered to the intended recipient. These bounced addresses are automatically stored in the system, and emails are no longer sent to them…

A response can be reset by entering the start code and clicking the reset icon. A popup window appears and the word RESET has to be entered to complete the…